Car insurance claim on WhatsApp? Here’s how you can register claim just by shooting video
Future Generali India Insurance Co (FGII) on Thursday said its has started delivering policies to customers through social networking platform WhatsApp for a instant and convenient service.
WhatsApp has wide acceptability and has grown to become a preferred mode of communication. It’s convenient for the customer as he/she gets instant access to the policy document. It is one such app that everyone knows how to use, be it a senior citizen, working professional or a young adult, both in rural and urban areas,” said KG Krishnamoorthy Rao, MD and CEO, Future Generali India Insurance Co Ltd in the statement.
Earlier this year, it had launched an Intelligent Video Streaming and Settlement (i-ViSS), a video-based motor claim settlement facility for customers. FGII is the general insurance arm and a joint-venture between retail giant Future Group and global insurer Generali.
The delivery of policies through WhatsApp will be in addition to the copy of the policy document that customers will receive via email and the physical copy.
"We feel that WhatsApp is something that most customers are familiar with and use all the time, which is why we have decided to use this channel," Future Generali's MD and CEO KG Krishnamoorthy Rao told the newspaper.
The MD also said that once WhatsApp's payments feature is launched, Future Generali customers can use it to renew their policies.
Future Generali India Insurance Co (FGII) on Thursday said its has started delivering policies to customers through social networking platform WhatsApp for a instant and convenient service.
WhatsApp has wide acceptability and has grown to become a preferred mode of communication. It’s convenient for the customer as he/she gets instant access to the policy document. It is one such app that everyone knows how to use, be it a senior citizen, working professional or a young adult, both in rural and urban areas,” said KG Krishnamoorthy Rao, MD and CEO, Future Generali India Insurance Co Ltd in the statement.
Earlier this year, it had launched an Intelligent Video Streaming and Settlement (i-ViSS), a video-based motor claim settlement facility for customers. FGII is the general insurance arm and a joint-venture between retail giant Future Group and global insurer Generali.
The delivery of policies through WhatsApp will be in addition to the copy of the policy document that customers will receive via email and the physical copy.
"We feel that WhatsApp is something that most customers are familiar with and use all the time, which is why we have decided to use this channel," Future Generali's MD and CEO KG Krishnamoorthy Rao told the newspaper.
The MD also said that once WhatsApp's payments feature is launched, Future Generali customers can use it to renew their policies.
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